HCS Hub FAQ

No. The Hub is required, it’s both the downloader and installer. It makes sure your packs are verified, up to date, and linked to your account. Separate installers aren’t available anymore.

Log into the HCS Store with your email and the Hub download link will be available.

The Hub installs into your Windows AppData folder. That’s standard (like Discord or Microsoft apps) and can’t be changed. Your VoicePacks follow your VoiceAttack installation, so if you’ve put that on another drive, they’ll live there instead.

No. The Hub just scans and checks your existing packs so it can keep them updated. You might see ‘Install’ next to them, but that’s only verifying your files, not reinstalling. This process can take a while if you’ve got lots of packs or a slower drive, so let it finish once and you’re set.

This usually happens if you’ve bought packs under more than one email. The Hub only shows packs linked to the email you log in with. To fix it, email support@hcsvoicepacks.com with a note like: “Old email: ___, New email: ___” or “Please move my old packs from ___ to my main email ___.” We’ll merge your accounts so all your packs show up in one place.

As long as you use the same email for the store and the Hub, every purchase is synced and shows up in the Hub, no download emails needed.

The store doesn’t use passwords, it sends an authentication link to your email. If you don’t see it, check spam. Still no luck? Create a new store account with the same email, it will link back to your purchases.

You don’t need a password. The Hub uses secure authentication tokens, so there’s nothing to reset.

The Hub flags updates with an icon next to the pack. Often it’s just a plugin update, clicking one pack updates them all. If it’s new sound files, only that pack is updated.

All manuals are in the store, and the Hub links you straight to them so you’ll always have the latest version on hand.

Patch notes are in the Hub, linked to each pack so you always see exactly what’s changed.

All newsletters are archived in the Hub, so even if you never subscribed, you can always catch up on the latest and older ones.

Most of our support (and all the devs) live on Discord, and the Hub links you straight there. You’ll also find FAQs and file verification tools inside the Hub.

Don’t worry, just open the Hub and use the file verification option. It will restore everything back to how it should be.

Just install the Hub on the new machine and log in with your email. The Hub only works on one PC at a time, so if you switch machines you’ll need to authenticate again, just like Steam or Discord.

This usually happens if you’ve logged into the Hub on another PC, or if something on your system (like a registry cleaner) clears the authentication token. Just log back in with your email and you’re good to go.

Make sure VoiceAttack isn’t running, check you have permission to write to the chosen folder, and ensure your antivirus (especially Windows Defender) isn’t blocking the installer. If problems persist, contact support.

First check your spam or junk folder. If nothing arrives, try creating a new store account with the same email you originally used. That usually reconnects your purchases. If you’re still stuck, contact support with your purchase details.