Terms of service
HCS Voice Packs Terms of Service
Last updated: 21 October 2026
These Terms of Service (“Terms”) govern your use of the HCS Voice Packs website and store, and any purchases made through it. By accessing the site or purchasing from us, you agree to these Terms.
If you do not agree, please do not use the site or purchase our products.
1. About us
HCS Voice Packs is a UK-based company trading globally. We provide licensed digital audio products and related services for use with third-party software and games.
2. Eligibility
You must be legally capable of entering into a binding contract to use this site or make a purchase. By using the site, you confirm that doing so is lawful in your jurisdiction.
3. Digital products
All products sold through the HCS Voice Packs store are digital audio products supplied electronically. No physical goods are supplied at this time.
Delivery normally begins immediately after purchase, although short delays may occur due to technical or operational factors.
4. Licensed, not sold
All HCS Voice Packs products are licensed, not sold.
Your use of any audio content is governed by our Licence Agreement, which is incorporated into these Terms by reference and applies in addition to them.
Licence Agreement: hcsvoicepacks.com/pages/license
By purchasing from us, you agree to comply with the Licence Agreement.
5. The HCS Hub
Some products require or make use of the HCS Hub, a companion software tool used to download, authenticate, manage, or update licensed content.
The HCS Hub is provided as it is. Temporary interruptions, updates or access issues may occur. This does not limit our responsibility to provide the content and services you have paid for, or your statutory rights.
6. Prices and payments
All prices are shown in the store and may change at any time. Payments are processed by Shopify and its payment partners. We do not store your payment details.
6A. Passes and memberships
Passes (the Citizen Pass, the Commander Pass and the Officers' Club) and memberships (Event Horizon Plus and Ad-Astra) are yearly.
- A pass or membership runs for 12 months from the day you buy it and then renews for another 12 months at the price shown, until you turn the renewal off.
- We email you 30 days before each renewal with the date and the price.
- You can turn the renewal off at any time in your account. You keep everything in your pass until the end of the year you have paid for.
- We may change the price for a future renewal. We will email you the new price at least 30 days before it applies, and you can turn off the renewal before then.
- While a pass or membership is active you may use the products it lists, under our Licence. When it ends, the products you only had through it stop working and leave your HCS Hub library.
- Packs you buy on their own, before, during or after a pass, are yours to keep and stay in your HCS Hub library.
7. Your right to cancel (digital products)
HCS voice packs, passes and memberships are digital products. When you buy one, you expressly consent to your downloads starting straight away (you do this by ticking the box in your cart) and acknowledge that your 14-day right to cancel ends once they start.
Your statutory rights are not affected. Please also see our Refund policy.
8. Intellectual property
All content on this site, including audio, text, artwork, branding, and software, is owned by or licensed to HCS Voice Packs. No ownership rights are transferred to you except as expressly permitted under the Licence Agreement.
9. Limitation of liability
To the fullest extent permitted by law, HCS Voice Packs shall not be liable for any indirect, incidental, or consequential damages arising from the use of the site, products, or the HCS Hub.
Our total liability for any claim shall not exceed the amount paid by you for the relevant product during the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless HCS Voice Packs from any claims arising out of your misuse of the site or products, or your breach of these Terms or the Licence Agreement.
11. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on this page. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.
12. Governing law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
If you have any questions about these Terms, please contact:
support@hcsvoicepacks.com